GAVIN KING
Building Digital Foundations
I'm a Service Delivery Manager in an MSP environment, focused on operational excellence - keeping services stable, predictable, and continually improving. I bring Infrastructure and Service Desk delivery together into systems and processes that reduce noise, increase reliability, and make delivery repeatable.
I'm especially interested in automation and practical AI-enabled operations. A recent example: I used AI-assisted development with Python on Linux to build and package a low-licensing-cost reporting and dashboard framework with automated data refresh and a lightweight data warehouse — delivered as a professional services offering.
Available remote worldwide.
Core Capabilities
Cloud & Infrastructure
Designing and managing scalable cloud environments and virtualisation platforms for enterprise workloads.
Automation & DevOps
Building CI/CD pipelines and infrastructure-as-code to eliminate manual processes and accelerate delivery.
Networking & Security
Implementing robust network architectures with defence-in-depth security strategies and zero-trust principles.
AI & Emerging Tech
Integrating large language models and autonomous agent frameworks into enterprise workflows and products.
What I've Delivered
AI & Automation in Planning
Introduced AI and automation into project planning and scheduling — moving scheduling from manual effort to an automated, AI-assisted workflow at the MSP I run operations for.
PSA Platform Migration
Led the end-to-end migration of the MSP's PSA platform — the tool that runs service delivery and client management, swapped under the business without naming the products.
IT Strategy, Packaged to Run
Delivers IT strategy through MSP enablement toolsets — the strategy itself, not a report pack. The thinking and the tools together, packaged so it can run.
Career Timeline
Service Delivery Manager
Driving operational excellence across service delivery: incident/change processes, service reliability, and continuous improvement. Blending Infrastructure and Service Desk expertise to build automation that reduces toil and improves consistency.
Automation & AI-Enabled Operations
Applying practical automation and AI-assisted development to improve reporting, service visibility, and day-to-day operational effectiveness.
Infrastructure & Platform Operations
Hands-on background across infrastructure operations and platform reliability, with an emphasis on security, standardisation, and resilient design.
Remote Worldwide
Used to remote delivery and cross-timezone collaboration — clear communication, strong documentation, and dependable execution.
Let's Connect
If you’re looking for someone who can run stable operations, improve service delivery, and automate what slows teams down — let’s talk. I’m open to remote opportunities and consulting conversations.