I'm a Service Operations Manager in an MSP environment, focused on operational excellence - keeping services stable, predictable, and continually improving. I build systems and processes that reduce noise, increase reliability, and make delivery repeatable.
I'm especially interested in automation and practical AI-enabled operations. A recent example: I used AI-assisted development with Python on Linux to build and package a low-licensing-cost reporting and dashboard framework with automated data refresh and a lightweight data warehouse — delivered as a professional services offering.
Available remote worldwide.
Designing and managing scalable cloud environments and virtualisation platforms for enterprise workloads.
Building CI/CD pipelines and infrastructure-as-code to eliminate manual processes and accelerate delivery.
Implementing robust network architectures with defence-in-depth security strategies and zero-trust principles.
Integrating large language models and autonomous agent frameworks into enterprise workflows and products.
Driving operational excellence across service delivery: incident/change processes, service reliability, and continuous improvement. Building automation to reduce toil and improve consistency.
Applying practical automation and AI-assisted development to improve reporting, service visibility, and day-to-day operational effectiveness.
Hands-on background across infrastructure operations and platform reliability, with an emphasis on security, standardisation, and resilient design.
Used to remote delivery and cross-timezone collaboration — clear communication, strong documentation, and dependable execution.
If you’re looking for someone who can run stable operations, improve service delivery, and automate what slows teams down — let’s talk. I’m open to remote opportunities and consulting conversations.